At My Higher Self, every piece is handcrafted to hold energy — and built to last. That's why every bracelet, necklace, and charm we make is backed by a Lifetime Warranty against manufacturing defects, for as long as you own it.

This page covers exactly what's protected, what isn't, and how to file a claim.

Your Lifetime Warranty covers defects in materials or craftsmanship, including:

1. Broken elastic or cord — snapped stretch cord on bracelets, or broken stringing cord on necklaces, under normal wear
2. Clasp failure — a lobster clasp, toggle, or magnetic clasp that stops closing or locking properly
3. Loose or falling beads/charms — stones or charms that come loose from the setting due to a manufacturing fault (not impact damage)
4. Tarnishing or discoloration of plating — premature fading, flaking, or greening of gold/silver plating under normal wear (within the first 12 months; see Care Notes below for wear beyond that)
4. Chain breakage — a snapped link or connector on necklaces and chains, under normal wear
5. Faulty findings — jump rings, crimps, or connectors that open or fail on their own.

If a piece breaks, unravels, or stops functioning the way it should and it's not from an accident or misuse — it's covered.

To keep this fair and sustainable, the warranty does not cover:

1. Accidental damage — dropped, crushed, caught on something, pulled, or cut.
2. Loss — a lost bracelet, charm, or stone is not replaceable under warranty
Water/chemical exposure damage — damage from swimming, showering, perfume, lotion, chlorine, or saltwater contact.
3. Natural stone variation — cracks, inclusions, or color variation that are natural characteristics of the gemstone, not defects
4. Wear from daily stacking/friction — surface scratches or minor wear from stone-on-stone or metal-on-metal contact over time
5. Custom or final sale items — pieces marked "Final Sale" or made to custom specification at checkout
6. Third-party alterations — resizing, restringing, or repairs done by anyone other than My Higher Self
7. Brass pieces are expected to patina with time; this is natural metal behavior, not a defect

A simple, four-step process. Most claims are resolved within 5–7 business days of us receiving your item.

Step 1: Gather Your Info.
Your order number (found in your confirmation email), The name of the piece, 2–3 clear photos or a short video showing the issue.

Step 2: Email Support. Send everything to support@myhigherself.co with the subject line: "Warranty Claim – [Order Number]"

Include: Order number, Detailed description of what happened
Photos/video of the defect.

Step 3: Review by Our team. Our team reviews your claim within 2 business days and confirms whether it's covered.

Step 4: Shipping us original piece: If we need the item shipped back for inspection, we'll send you a prepaid return label — you won't pay shipping on a valid claim. IMPORTANT: Include the warranty card given to you, alongside the orignal piece to validate the claim.

Step 4: Resolution. Once approved, we'll do one of the following, our choice:

Repair the piece and ship it back
Replace it with the same style (or closest available if discontinued)
Store credit if the style is no longer produced and you'd prefer to choose something new

You'll get a tracking number the moment your resolution ships.

The warranty is tied to your original proof of purchase, Its suggested to keep your order confirmation email and the warranty card. It's valid for the life of the piece, starting from your original purchase date.

Note: One warranty claim per item, per defect. Shipped items without warranty cards may not be valid for claim.

Questions before you file? Email us at support@myhigherself.co — we'll walk you through it.