Returns & Refund Policy Process:

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please read before purchasing. By placing an order, you agree to this policy.

1. Return window: 48 hours to report any issue related to missing, or wrong item or damage.
2. All other return requests must be made within 15 days after delivery. 
3. Contact support@myhigherself.co with your order number to start. Do not ship anything back without written approval. Unapproved returns will not be accepted or refunded.

Mandatory Proof for All Returns: 
1. Clear photos are required for every return, with the reason. 
2. Missing or damaged items: an unboxing video is mandatory. It must be one continuous, uncut video showing the sealed package (with the shipping label visible), the opening, and the contents.
3. We may ask for extra proof if deemed necessary. 

Return Shipping Process: 
1. Items over $40: once your return is approved, we provide a prepaid return label.
2. Items $40 or under: you are responsible for return shipping.
3.Always use a tracked and insured service. We are not responsible for returns that are lost or damaged in transit, and no refund is issued until we receive and inspect the item. 
4. All returns must be In original packaging, including the jewelry box or pouch, plus any inserts or accessories for the item being returned.
 
Once your return is approved, we will either: 
1. Send you a prepaid shipping label
2. Send you return address for you to send the returns.

You may qualify for partial refund or exchanges or replacementsdepending on reason of return. 

Our Promise & Our Policy 
These policies exist to make returns fast and seamless for genuine customers, while protecting our small business from fraud and abuse. Clear proof and clear rules mean honest claims get approved quickly, with no back-and-forth.

To start a return, you can contact us at support@myhigherself.co.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@myhigherself.co.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item..

Refund Payment
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@myhigherself.co.